Frequently Asked Questions

We welcome you to shop with us online; or contact us at info@astyle.com.hk for enquiries. 

We are open by appointment only.

No, you can shop at A.STYLE without creating an account.

However, register an online account and you'll be able to access the following features:

• Save time from entering your personal details.
• Review past purchases record
• Add your favourite items to the Wishlist

Click LOG IN at the top right-hand corner of the Site, and click the "Forgotten password" prompter. Enter your email address, and we will send you instructions on how to reset your password.

Yes we can hold full price items for a maximum of three days in store.

IN-OFFICE:

• CASH
• Personal cheque and bank transfer (by prior arrangement)

ONLINE:

• PayPal

INSTALMENT:

• SVVAP  (contact info@astyle.com.hk for more details) 

All prices are in Hong Kong dollars (HKD) and you will be charged in HKD only.

To Pay with PayPal, you are required to set up a PayPal account first. You can either choose to pay with credit cards, debit cards and even from your bank accounts.

Please click the link below to find out how PayPal works:

https://www.paypal.com/hk/cgi-bin/webscr?cmd=xpt/Marketing/general/how-to-use-paypal-outside

If you haven't received an email to confirm your order, please contact us if you are concern at all.

Yes, a notification email must be sent to info@astyle.com.hk within 24 hours from the moment your order has been placed.

We currently ship to all areas in Hong Kong only, Macau and China region can also be arranged.

For large order or ship overseas, please contact us for quotation.

Most of our products do not require to be assembled, but if needed, we can always help if you would like extra service.

Delivery to areas in Hong Kong is free of charge if you spend HKD$10,000 net or above in a single transaction. Delivery charges will be applied for order less than HKD$10,000. Our delivery service is also available for Hong Kong outlying islands, Macau and outside Hong Kong, please contact us for quotation.

Hong Kong customers can either choose the option “I would like to pick up at shop” which is free of the delivery charge.

Self pick-up by appointment only*
Office hours: Tuesday-Friday 11am - 7pm
Address: Room 707, 7/F, The Desk Strand 50, 50 Bonham Strand, Sheung Wan
Enquiry no. (852) 62196579

Delivery is within 3-6 working days for deliver to areas in Hong Kong.

**We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer.**

Yes, all orders must be signed either on waybill or our delivery note at the time of delivery. In doing so you accept the responsibility for the order from that moment on.
If the recipient is not the original purchaser, such as in the case of a gift delivery, then the recipient’s signature will be accepted by A.STYLE as evidence of delivery and fulfilment of your order.

Standard Delivery:

Once your order has been dispatched, you will receive an email containing the waybill no. to track your parcel.

Next day delivery:

We will contact you directly for the delivery arrangement.

Yes, as long as the item is returned to us within 7 days of your receipt and it is in a saleable condition tags on, unused, unwashed, in the original packaging.

However, we do not accept return or exchange for large items, bespoke or customized products shipped internationally. The only exception permitted in the case if the item is a defective product.

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You can unsubscribe directly by clicking the ’Unsubscribe’ link at the bottom of the email.

We ensure that your information is kept private and confidential, and we will not given any of your personal data to a third party without your permission, for more details, please read our Privacy Policy in full.